Terms and Conditions

Welcome to iMona. It is important that you read the following terms and conditions before making any purchases in our online store.

The use of the Mona Cosmetics website which provides you with access to a wide variety of concepts that include among other information about beauty products and educational material, are subject to the terms and conditions of this agreement Mona Cosmetics reserves the right, in its sole discretion, to change, modify, add or remove portions of these terms and conditions of use, at any time.

It is the responsibility of the site user to constantly review these terms and conditions to know if there are changes. The changes are effective immediately once they have been put on the site.

By using the Mona Cosmetics site, the customer agrees and accepts these terms of use. If you do not accept them, you must stop using this website.

Privacy Notice. Mona Cosmetics strongly believes in protecting your privacy, please read our Privacy Policy to inform you how Mona Cosmetics uses your information and how it protects it.

IMONA recognizes that respecting user privacy on the Internet is of paramount and total importance. Below we give the information about the privacy and data collection practices of the Mona Cosmetics website.

Identification information

In general, you can visit this site without revealing your identity or giving us information about yourself. The only time iMona receives identification information is when you include it yourself in order to:

-Register to make a purchase.

-Sign up to receive information related to the beauty turn, as well as promotions.

In these cases, iMona may ask for your name, address, email, telephone number and other relevant data to provide these services.

You can always ask us to delete your name from our mailing lists.

Use of identification information

You can visit this site without providing any identifying information. If you decide to give us personal information for any of the above purposes, this information is retained by iMona and can be used to stay connected with you as a customer. For example, we may send you an email ad about product updates, special offers, and other new products and services from iMona Cosmetics. However, iMona does not share, rent or sell its lists to other companies or institutions.

Opt-out and update of information

In case you want to delete your name from our mailing list, or if you want to update your information (e.g. change your address), you can do so at any time. Whenever you request it, iMona will delete your personal information from future mailings you make.

To request that your name be deleted from future mail shipments or to update your information, please notify us at: [email protected]

Third-party links

This site provides links to other sites. The other Internet sites and services have separate privacy and data collection practices.

Once you leave this site, iMona Cosmetics has no control, no responsibility of any kind over privacy rules, or over data collection activities on other sites.

Changes to this rule

iMona Cosmetics may occasionally modify its privacy standard. Therefore, visit this page periodically, to find out about any changes.


If you have questions about our privacy policy, the practices of this site or the procedures within this site, you can write or contact:


[email protected]

Batopilas 22500, Tijuana, B.C. 22040, Mexico.

All rights reserved

All material on the iMona Cosmetics site including text, designs, graphics, different files are the exclusive property of iMona and the total or partial reproduction of any of these materials is prohibited.


iMona and all product and service names, slogans, graphics and sounds contained in this site are trademarks of iMona or its suppliers. These trademarks may not be copied, imitated or used partially or totally without the prior written authorization of iMona.

iMona respects everyone’s intellectual property, therefore it is recommended that our users do the same. iMona, may, in appropriate circumstances and at its discretion, limit access to its site and / or delete the account of any user who infringes the intellectual property rights of others.


iMona will use the information provided by the consumer confidentially, so it may not disseminate or transmit it to other suppliers outside the transaction, unless expressly authorized by the consumer himself or at the request of a competent authority.

The services offered on, or through the site may require you to open an account (including an iMona ID and a password).

You are entirely responsible for keeping your account information secret, including your password, for any and all activity that occurs under your account.

You agree to notify iMona Cosmetics immediately of any unauthorized use of your account or password, or any other security opening. However, you can be held obliged, by losses incurred in iMona Cosmetics or any other user of or visitor to the site, due to someone else who uses your password or account ID.

iMona Cosmetics will ask you to record data (through the website) that will help speed up the operation of the sheets / pages on iMonaCosmetics.com. The data you must enter must be totally true, if you enter any erroneous data, iMona reserves the right to delete the account registered with that data and prohibit the registration of said person identified by email, name or any other that iMona considers convenient.

Shipping and delivery times

The products are shipped through parcels or private couriers to your home address and/or post office of said parcel or courier, the delivery time will be according to the one chosen at the time of placing the order.

Once your payment has been confirmed and accepted, you agree that iMona Cosmetics may delay the delivery without a defined time if the product is out of stock or an event occurs that prevents delivery on the selected days.

The standard weight of each shipment is 1 KG (One kilogram), if your package exceeds the standard weight, you agree to pay the overweight charge that will be notified to you through the website, email or by phone. Notifications of your purchase, shipment, delivery and others will be made via email, telephone or through the imonashop.com website.

Once your payment has been confirmed and accepted, you agree that iMona may delay delivery without a defined time if the product is out of stock or an event occurs that prevents delivery on the selected days.


iMona reserves the right to change the prices of the products and / or services published on the site. iMona reserves the right to publish the stocks of the products and/or services on the site, and you accept this fact in its entirety. It is convenient to inform you if any product is not in stock or is discontinued.

Payment methods

This site makes use of OpenPay services to make payments through credit or debit cards and convenience stores.

Cancellations, returns or exchanges

In compliance with the provisions of article 56 of the Federal Consumer Protection Law, you may cancel your purchase at any time before receiving the product, and within the first five business days after receiving it.

For the above, you must send an email to [email protected] requesting cancellation and making a brief explanation of why you want to cancel your purchase.

In compliance with the above, iMona will refund you the price paid for the product within a maximum period of 30 days, by the same means of payment.

You (consumer) will have the obligation to return the product in the same condition in which you received it and without having used it.

In the event that the cancellation is made within 5 working days of receiving the product, without exceeding 30 days, freight and insurance costs will be borne by you (the consumer).

iMona will replace the product within a reasonable time, on the understanding of subjection to factors independent of the Company (Mona Cosmetics) such as delivery by the product to be replaced or availability of its parts.

iMona reserves the right to deliver a different product, of the same value and that fulfills the same functions and characteristics as the requested one, due to the impossible replacement of it.

If you have any questions or concerns, you can use these contact methods to connect with iMona:

[email protected]
Batopilas 22500, Tijuana, B.C. 22040, Mexico.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location and convert the prices to the proper currency. You also agree that this currency will be stored in a session cookie in your browser (a temporary cookie that is automatically deleted when you close your browser). We do this so that the selected currency remains selected and consistent when you browse through our website.